Companies choose Reboot for Managed IT services when they:

Depend on technology for their operations and can’t afford the constant hassle of resolving IT issues.

Experience high or unpredictable costs with their existing IT support provider.

Require round-the-clock helpdesk support from a team of proficient IT professionals.

Lack the budget to hire a full-time, in-house IT employee.

Seek a proactive partner for comprehensive IT management rather than a reactive or break-fix vendor.

Proactive Approach to Managing IT for Better Results

A proactive approach with Reboot Managed IT services ensures that technology becomes an enabler rather than an obstacle to your team and objectives. The impact is evident in enhanced business outcomes, and controlled IT costs.

What does managed IT entail?

Managed IT services encompass all-encompassing IT support offered by a Managed Service Provider (MSP) for a fixed monthly fee. The MSP delivers unlimited assistance for specified IT components, while the client organization commits to investing in the necessary equipment and software to enhance the efficiency and security of their systems.

What sets Reboot apart from my on-demand vendor?

Many organizations depend on small-scale “break/fix” vendors, typically comprising 1-2 individuals, who lack the comprehensive skills and capacity to do more than resolve immediate issues and tackle emergencies as they arise. In a “break/fix” scenario, the IT vendor only intervenes when a problem surfaces—something breaks, and they fix it.

Under this model, the more IT issues a company encounters, the more charges it incurs from the IT provider. There is little incentive for the vendor to address the root causes of recurring problems. This lack of motivation might stem from a shortage of expertise or time to accurately diagnose issues and propose sustainable solutions.

In contrast, Reboot adopts a proactive approach to IT management. This involves continuous system and application maintenance, along with the provision of ongoing helpdesk support. The billing structure is monthly, ensuring that IT costs are predictable and controlled.

What advantages come with Managed IT?

Managed IT services offer various advantages, such as:

  • Consistent and predictable monthly IT costs with flat-fee billing
  • Improved operational efficiencies
  • Reduced downtime
  • Continuous and reliable support services
  • Enhanced cybersecurity protections
  • Proactive monitoring of networks
  • Preventative maintenance for networks
  • Regular updates for software
  • Assistance with regulatory compliance

How do I select the right Managed IT provider?

Assessing various managed IT service providers can be challenging due to differing interpretations of “managed IT.” Here are some considerations for your discussions:

Focus on Business Results:

  • Does the provider emphasize achieving business goals through IT? The primary focus should be on using IT strategically to benefit your business.

Proven Process:

  • Does the provider have a well-established and proven process for delivering services? The manner in which services are delivered significantly impacts the outcomes.

Transparency on Inclusions and Exclusions:

  • Is the provider transparent about what is included and what is not? Clarity on services and potential additional charges is crucial to avoid surprise expenses.

Comprehensive IT Services:

  • Does the provider offer a complete IT department, or do they handle specific components? Both approaches can be acceptable, but it’s essential to clarify the arrangement in advance.

Holistic View of IT:

  • Does the provider consider IT as a whole, regardless of whether you outsource all IT functions to them or not? A holistic approach ensures that IT strategies align with your business objectives, fostering the desired results.

What is the cost associated with Managed IT services?

The cost of managed IT support services can significantly differ among providers. It’s crucial not only to be aware of the pricing but also to comprehend the specifics included in your contract. Pricing is typically determined based on the number of workstations, servers, and devices under management and the extent of service expected. This pricing structure is usually on a “per device” basis. Additionally, the complexity of your network plays a role in influencing the overall pricing for the services.

The expertise, capabilities, and knowledge to help you Accelerate.

Efficient Deployment

An efficient onboarding process that swiftly enhances your technology.

Responsive Support

A highly capable team ensuring prompt resolution of most issues remotely, with onsite support available when required.

Cost Predictability

A pricing model that prevents unexpected expenses, excessive billable hours, and ongoing maintenance costs.

Strategic Integration

Aligning technology planning with your organization’s crucial strategic objectives.

Tailored Innovation

Implementing appropriately sized technology solutions customized to your organization’s specific needs.

Proactive, Future-Focused Approach

Strategic IT decisions aimed at keeping you efficient and up-to-date both today and in the future.

Enhancing Your IT Capabilities, Opening Doors to Growth

Discover what’s Included in Managed IT services:

Managed IT

Access our comprehensive and proactive IT management solution offering unlimited support at a fixed rate. This service encompasses technology management, help desk support, network administration, and the guidance of a virtual Chief Information Officer (vCIO).

Explore Managed IT

Managed Cybersecurity

Benefit from Reboot’s Cybersecurity Stack powered by DataGuard (A Reboot owned company), comprising 24/7 monitoring and threat protection. This stack ensures peace of mind, compliance adherence, and minimizes the risk of cyber threats.

Explore Managed Cybersecurity

Data Backup & Recovery

Reboot’s process and recovery plan optimized over 20 years to safeguard your critical data, enabling swift recovery within to minimize downtime and resume operations promptly.

Explore Data Backup and Recovery

Managed Cloud

Our cloud IT services encompass the deployment of cutting-edge technology, regular security updates, maintenance, and upgrades to optimize your cloud infrastructure.

Explore Managed Cloud

Our approach to technology empowers your business to Accelerate

Many firms offer laptop setups and infrastructure management services. However, to effectively address today’s complexities, you require more than just a standard vendor providing basic troubleshooting with tickets to nowhere. You need a proactive partner who anticipates and prevents issues before they arise. This is where Reboot steps in.

Reboot helps business leaders streamline IT out of sight, out of mind, and out of your way.

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