Service Desk Engineer (L2/L3)
Solve complex problems. Keep business moving.
Remote work
Service Desk
About this role
As a Service Desk Engineer (L2/L3) at Reboot, Inc., you’ll provide advanced remote technical support, investigate and resolve escalated incidents, and keep our customers’ workplaces running smoothly. You’ll work extensively with Microsoft 365, Intune/Endpoint Manager, and PowerShell to troubleshoot, automate, and improve support outcomes. You’ll also help grow the team by mentoring and supporting junior engineers.
What you’ll do
- Troubleshoot and resolve complex, escalated support issues remotely.
- Support and administer Microsoft365 services (e.g. Entra ID, Exchange, SharePoint, Teams).
- Manage and troubleshoot devices and policies with Intune/Endpoint Manager.
- Use PowerShell to diagnose issues, automate tasks, and improve support efficiency.
- Mentor and guide junior service desk engineers, sharing knowledge and best practices.
- Document solutions and contribute to a high-quality knowledge base.
What you’ll bring
You have 3-5 years of experience in a service desk, IT support, or MSP environment, with hands-on expertise in Microsoft 365, Intune/Endpoint Manager, and PowerShell. You’re a confident troubleshooter who can handle complex issues, prioritize effectively, and communicate clearly with users and teammates.
Additional expertise we value
Experience supporting a modern, cloud-first workplace, improving support processes, or contributing to automation (e.g., scripts, tooling, or knowledge resources). Prior experience mentoring or coaching junior engineers is also a plus.
Working from home
This is a remote role, where you’ll provide high-quality support and collaborate with the team from home using our standard tools and practices.